- Are we insured and bonded?

Yes, microbic CLEAN carries comprehensive liability and bonded insurance to provide the client with the peace of mind that if an accident were to occur, they are covered and have no liability.  We can provide you with a copy of the certificate of coverage upon request.

- Do we do background checks?

Yes, all employees’ backgrounds are reviewed before employment.

- Do we bring our own supplies?

Yes, we bring all products and equipment needed to clean and the technicians are trained in using the products.

- Is Aseptic Plus an environmentally friendly product?

Yes, it is registered by the EPA and emits no VOCs and is biodegradable.

- Will the Aseptic Plus+ harm pets?

No, the product is safe to use around pets.  We ask that the pets be put outside or different room when spraying.

- How do we charge for spray services?

You are generally charged by the square footage of the property or facility being sprayed

- Payment methods?

We request payment on the day of service.  Please leave a check or we can process a credit card payment.

Credit cards – Master Card, Visa, Discover, American Express

Cash

Check

Gift Certificate

- Do we do estimates for spray services?

Yes, the estimates are free and non-binding.  A brief meeting is scheduled to allow you to get to know microbic CLEAN better and to fully assess your cleaning needs.

- Can we offer references?

We are happy to provide you with references to help you assess our company and superior service.

- How frequent do we offer service?

Weekly, Monthly, Quarterly or as often as you would like.  We customize our spray service to your needs.

- Do I have to be home when you spray?

No, a large majority of our customers give us access to their homes when they are not there.  You can provide us with a key or garage code to access the property.

- Is chlorine dioxide (ClO2) some kind of bleach?

No. While chlorine dioxide has chlorine in its name, its chemistry is very different from the corrosive chemistry of chlorine bleach. The primary differences are that chlorine dioxide is less caustic, safer and gentler than bleach and many other antiseptics and antimicrobials, plus it remains effective under organic load.

- Can Aseptic Plus+ be diluted?

Yes, Aseptic Plus+ is a ready to use product at full strength and is versatile as a general cleaner and sanitizer when you dilute at 5 parts to 1 part for general cleaning and 9 parts to 1 part for sanitizing.

- I see that Aseptic Plus+ is used in schools and hospitals, how about homes?

Yes. Aseptic Plus+ is an excellent disinfectant to use around the house. It can be used in musty basements, bathrooms where mildew has accumulated (or on surfaces to protect against mold and mildew), and in the kitchen to keep food surfaces clean.  Aseptic Plus+ can be used around the house to sanitize carpets.

- What are the advantages of using sprayers and foggers to disperse Aseptic Plus+?

The quickest way to disinfect a hospital room, entire basement, or school gym is by using a fogger or electrostatic sprayer that can create a fine mist to treat objects, walls, floors, and ceilings in a matter of just a few minutes.  Electrostatic sprayers and foggers can dramatically cut the time to disinfect large areas. Aseptic Plus+ is one of the few disinfectants that can be dispersed in this manner because it is non-corrosive to treated surfaces and objects.

- Why should I choose Aseptic Plus+ with so many disinfectants and mold removers on the market?

Aseptic Plus+ uses a unique chemical compound called chlorine dioxide. While other competitors and manufacturers have attempted to copy and produce a form of stabilized chlorine dioxide similar to Aseptic Plus+, our powerful formula is unequalled. Chlorine dioxide has been used during Anthrax attacks, in the aftermath of Hurricane Katrina, to purify drinking water, and most recently to kill MRSA in schools and hospitals. Also consider carefully what kind of chemicals you want around your children, employees, patients, students, and close family members. Most disinfectants and mold removers on the market are extremely toxic, but Aseptic Plus+ gives you peace of mind that you are using an effective product that does not come with alarming safety warnings and precautions.

- What is the difference between a cleaner and a disinfectant?

Cleaners are not registered with the EPA and cannot make public health claims on their label such as killing germs, or having any anti-microbial action.

- What is the difference between a ‘food contact sanitizer’ and a ‘non-food contact sanitizer?

A food contact sanitizer at a minimum reduces the level of Staphylococcus aureus and Escherichia coli by 99.999% on a food contact surface within one minute. A potable water rinse is not allowed after sanitation of a food contact surface.  A non-food contact sanitizer at a minimum reduces the level of Staphylococcus aureus and Klebsiella pneumoniae or Enterobacter aerogenes by 99.9% on non-food contact surfaces within 5 minutes.

- What does “no rinse required on food contact surface” mean?

A “No rinse required on food contact surfaces” is a safety rating given by NSF International (previously the National Sanitation Foundation).  The NSF testing guidelines are a continuation of the USDA product approval and listing program, including the FDA 21.  Aseptic Plus+ is rated “no rise required on food contact surfaces” category D2, meaning Aseptic Plus+ is approved to use in commercial or residential kitchens to control bacteria, viruses and mold without the need to wash/rinse the area with water after it is applied.

- Can I clean and disinfect at the same time?

You can clean and disinfect at the same time, but this depends on how dirty the surfaces you are cleaning and disinfecting. The dirtier the surface the less effective the disinfectant. Disinfectants need to contact the area to disinfect and cannot do this effectively with a barrier of dirt or grime in the way.  Once the dirt has been wiped away the disinfectant can get to work.  Under lightly soiled conditions, you can clean and disinfect in the same step with just Aseptic Plus+. (NOTE: EPA requires all disinfectants carry the following label direction: “For heavily soiled areas, a pre-cleaning step is required.”)

- What odors will Aseptic Plus eliminate?

Aseptic Plus+ eliminates tough odors caused by fire smoke, tobacco and marijuana smoke, musty odors and stale-cooking odors.

- Does Aseptic Plus+ contain fragrances to eliminate odors?

No, Aseptic Plus+ works to kill the source of the odor through oxidation NOT by adding fragrances to mask the odors.  Fragrances fade over time and the odors still persist.

- Does Aseptic Plus+ remove allergens from your home such as dust mites and pet dander?

Aseptic Plus+ reduces dust mite matter and dog & pet dander.  It also reduces cockroach matter.

- Can Aseptic Plus+ be used on carpets?

Yes, Aseptic Plus+ is the only carpet sanitizer backed by the Carpet and Rug Institute.  It is great for synthetic carpets with no soaps or detergents in the product, no residue, and doesn’t damage fibers. Aseptic Plus+ also acts as a brightener on carpet fibers.  It is not intended for use on wool carpets.

- How do you eliminate tough pet urine odors in carpet or porous surfaces?

Thoroughly soak the entire area with Aseptic Plus+.  For synthetic carpets – not intended for use on wool carpets, apply enough to reach the urine penetration in the pad and floor. This may mean lifting the carpet and applying directly to the pad and floor.  Allow the product to air dry. Depending on air circulation, carpets and upholstery may take up to 1 week to dry completely.  If after 1 week there is still an odor, Aseptic Plus+ has not reached ALL of the odor-causing material. Pinpoint odor source and repeat cleaning process.